Lotte Mart Vietnam — Cutting Errors and Boosting Efficiency with AI
30% faster packing, 60–80% fewer packing errors, 10–20% labour cost reduction
Lotte Mart Vietnam replaced manual, error-prone packing workflows with Tictag's AI-Enabled Packing Checker — driving faster fulfilment, full order traceability, and dramatically fewer customer complaints.
Problem
Lotte Mart Vietnam was fielding frequent customer complaints about missing items, expired products, and damaged packaging. Refund processing consumed significant staff time, and manual packing and quality control workflows proved inconsistent — and impossible to scale during peak periods.
Solution
Tictag deployed an AI-Enabled Packing Checker — a visual-AI system that provides real-time guidance to packers, end-to-end order traceability, and stronger fresh-food handling protocols. Implementation ran across four phases: workflow analysis and data-capture protocol design, expert-led video annotation aligned to Lotte's standard operating procedures, de-identification of raw footage while preserving operational signals, and consolidation into structured training datasets with measurable performance metrics.
Results
- 30% reduction in packing time
- 60–80% decrease in packing errors
- 10–20% labour cost reduction
- Complete order and staff activity traceability